Privacy Policy

1. Who We Are

Mona Luxe B.V. ("we", "us", "our") is a luxury retail company registered in Amsterdam, The Netherlands (KvK: 12345678). This privacy policy explains how we collect, use, and protect your personal data when you visit our website or make a purchase.

2. Data We Collect

We may collect the following information:

- Name, email address, and phone number (when you contact us)

- Billing and shipping address (when you place an order)

- Payment information (processed securely via Stripe; we do not store card details)

- Browsing behaviour and preferences (via cookies)

- Newsletter subscription preferences

3. How We Use Your Data

- To process and deliver your orders

- To communicate with you about your purchases

- To send marketing communications (only with your consent)

- To improve our website and services

- To comply with legal obligations

4. Data Sharing

We do not sell your personal data. We share data only with trusted service providers necessary to deliver our services: payment processors (Stripe), shipping carriers (DHL, UPS), and email service providers. All partners comply with GDPR requirements.

5. Your Rights (GDPR)

Under the General Data Protection Regulation, you have the right to:

- Access your personal data

- Correct inaccurate data

- Request deletion of your data

- Restrict or object to processing

- Data portability

- Withdraw consent at any time

To exercise your rights, contact us at privacy@monaluxe.com.

6. Data Retention

We retain order data for 7 years as required by Dutch tax law. Marketing data is deleted upon unsubscription. Browsing data collected via cookies is retained for a maximum of 12 months.

7. Contact

For privacy-related enquiries, contact our Data Protection Officer at privacy@monaluxe.com or write to: Mona Luxe B.V., P.C. Hooftstraat 67, 1071 BP Amsterdam, The Netherlands.